Whether you're building a paid membership, hosting a coaching programme or creating a free community for your audience, Alvéya gives you the tools to manage everything in one place.
Even better, your members can access your community and course content on their phones using the Kollab mobile app, available for iPhone and Android.
In this guide, we'll walk you through how to:
Create and customise your community in Alvéya.
Organise discussions using channels.
Add members and manage access.
Create and share courses with your community.
Help members access everything through the Kollab app.
Step 1: Create Your Community
Step 1: Create Your Community
To get started, log in to your Alvéya account.
From the left-hand menu, navigate to Memberships.
Select Communities.
Open Groups and select the option to create a new group.
Enter your community details, including its name and description.
Upload your community logo or cover image, where available.
Choose whether your community will be public or private.
Save your new community.
Your community is now created and ready to customise.
Tip: Choose a clear, recognisable name that helps members understand what your community is about.
For example, if you're a business coach, you might call your community The Business Growth Collective.
Step 2: Customise Your Community
Step 2: Customise Your Community
Once you've created your community, you can personalise its appearance and settings.
Open your community and navigate to Group Settings.
Depending on the settings available, you can customise:
Community branding: Add your logo, cover image and community description.
Privacy settings: Choose whether your group is public or private.
Community details: Update your group name and information.
Membership settings: Manage how people join and access your community.
Community guidelines: Establish expectations for how members interact.
You can change a group's visibility later by opening Group Settings → Details and updating its public or private setting.
We recommend completing your community branding and settings before inviting members.
Step 3: Organise Your Community With Channels
Step 3: Organise Your Community With Channels
Channels help organise conversations so members can easily find relevant information.
For example, you might create channels for:
Announcements: Important updates and news.
Introductions: A place for new members to introduce themselves.
General Discussion: Everyday conversations and questions.
Resources: Helpful information, links and downloads.
Questions & Support: A dedicated space where members can ask for help.
To set up your channels:
Open your community.
Find the channel management area.
Create a new channel.
Give it a name and description.
Configure its visibility and access settings.
Save your changes.
Repeat these steps for each channel you'd like to create.
Tip: Start with three to five channels. You can always add more as your community grows.
You can also use private channels to create dedicated spaces for specific members or groups.
Step 4: Invite Members to Your Community
Step 4: Invite Members to Your Community
Once your community is ready, it's time to invite your members.
Depending on your community settings, you can share a joining link or grant access to contacts through Alvéya.
Before inviting people, decide whether your community will be:
Free: Members can join without paying.
Paid: Members purchase access to your community through a membership or payment arrangement.
Private: Access is restricted to people you've specifically invited or authorised.
If you're creating a paid community, you'll need to configure the relevant payment and access settings before promoting it.
Once members have joined, they can sign in to access the content and discussions available to them.
Step 5: Add Courses to Your Community
Step 5: Add Courses to Your Community
You can also use Alvéya to deliver online courses, training programmes and educational resources.
This is particularly useful for coaches, educators, consultants and businesses offering memberships with learning content.
Create a course
In your Alvéya account, navigate to Memberships.
Open the Courses area.
Create a new course.
Add your course title, description and relevant images.
Organise your content into modules and lessons.
Add your learning materials, such as videos, written content and downloadable resources.
Configure your course access settings.
Publish your course when it's ready.
Make your course available to members
After creating your course, configure access for the members who should receive it.
Depending on your setup, you can make courses available through your community's learning area or grant access through a separate course enrolment.
Important: Joining a community doesn't automatically guarantee access to every course. Make sure you've configured the appropriate permissions and enrolments.
Members with access can move between their community discussions and learning content.
Step 6: Give Members Access Through the Kollab Mobile App
Step 6: Give Members Access Through the Kollab Mobile App
Your community members don't have to sit at a computer to participate.
They can download the Kollab app to access their communities and courses directly from their mobile devices.
The app allows members to:
View and participate in community discussions.
Read posts and leave comments.
Access courses they've enrolled in.
Watch lessons and work through learning materials.
Switch between communities and courses.
Stay connected while they're on the go.
How members download the Kollab app
For iPhone users:
Open the Apple App Store.
Search for Kollab by LeadConnector.
Download and install the app.
For Android users:
Open the Google Play Store.
Search for Kollab by LeadConnector.
Download and install the app.
How members sign in
Once they've downloaded the app:
Open the Kollab app.
Sign in using the same email address and password associated with their community or course membership.
If prompted to select a community or domain, choose the one associated with your business.
Once signed in, they'll be able to access the communities and courses they've joined.
If a member has forgotten their password, they can use the available one-time passcode sign-in option.
Important: Members must already have access to your community or course before they can view its content in the app.
The Kollab app is provided separately from Alvéya, so members will see Kollab branding rather than your business's branding when opening the app.
Step 7: Test Your Community Before Launching
Step 7: Test Your Community Before Launching
Before inviting your audience, we recommend testing the experience yourself.
Create a test member account using a different email address and follow the same steps your members will take.
Check that:
Your community invitation works.
Members can successfully sign in.
Your community branding displays correctly.
Public and private channels have the correct permissions.
Members can access their assigned courses.
Lessons, videos and downloads work correctly.
The Kollab mobile app displays the expected community and course content.
Testing the full experience helps you identify any access issues before launching.
Frequently Asked Questions
Is the Kollab app free for my members?
Is the Kollab app free for my members?
Members can download the Kollab app for free.
However, if you've created a paid community or course, members will still need the appropriate membership or purchase to access your content.
Can I charge members to join my community?
Can I charge members to join my community?
Yes. Alvéya supports paid communities and memberships.
You can configure payment and access settings to offer exclusive content to paying members.
Can members access both my community and courses through Kollab?
Can members access both my community and courses through Kollab?
Yes. Members can access community discussions and courses they're enrolled in through the mobile app.
Courses must be published and the member must have the appropriate access permissions.
Do I need to create a separate mobile app for my community?
Do I need to create a separate mobile app for my community?
No.
Your members can use the existing Kollab app to access their community and learning materials.
This means you don't need to develop or maintain your own mobile app.
Can I create private channels for different groups of members?
Can I create private channels for different groups of members?
Yes. You can create private channels and control which members have access.
For example, you might have a general discussion channel for all members and a private coaching channel exclusively for clients enrolled in a premium programme.
Why can't a member see their course in Kollab?
Why can't a member see their course in Kollab?
If a member can't find their course, check that:
They've signed in using the correct email address.
They've been granted access to the course.
The course is published.
The course is available through the relevant community or enrolment.
Any payment or membership requirements have been satisfied.
Can members use my community without downloading Kollab?
Can members use my community without downloading Kollab?
Yes.
Members can access their community and courses through the web-based member portal.
The Kollab app is an additional option for accessing content on mobile devices.