Quick answers to the most common questions about courses in Alvéya.
Can I assign a student to multiple courses at once?
Yes. When manually granting access or using a workflow, you can include multiple courses in the same action. If you're granting access manually, navigate to the student's contact record, then look for the Memberships or Course Access section to add them to additional courses from there.
Can students pause their subscription instead of cancelling?
Alvéya does not currently support a native subscription pause feature. If a student wants to pause, you would need to cancel their subscription and ask them to re-enrol later — or handle this arrangement manually outside the platform.
Can the automatic course-removal email that is sent when a student is removed be customised or turned off?
Yes. The notification email that accompanies a course access removal can be customised in your email template settings, or removed from the workflow entirely if you prefer not to send one. Navigate to Settings > Email Templates to edit or disable it.
Why isn't a course showing under the 'All Courses' or 'My Courses' tab?
This usually happens for one of three reasons:
The course has not been published yet
You have not toggled on courses in Client portal -> Settings -> App Permissions
The student does not have active access to that course - Go into their contact profil and in
Screenshot of where to find this
Screenshot of where to find this
