If a student has asked you to cancel their subscription, or if you need to end it manually for any reason, you can do this directly from the student's contact record in Alvéya.
Cancelling a subscription on behalf of a student
From the Alvéya main menu, go to Payments, then Subscriptions.
Search for the student by name or email and open their contact record.
Click on the three dots to the far right of their information.
Select Cancel Subscription and confirm the action.
💡 Cancelling a subscription does not automatically remove the student's course access. If you want access removed at the same time, you will need to do this manually or set up an automation to handle it.
⚠️ This action cannot be undone. If you cancel a subscription in error, the student will need to re-enrol through your checkout or be manually re-granted access.