We understand that sometimes your needs change, and you may be considering cancelling your Alvéya subscription. Before you do, we'd love to make sure you're fully supported and that you're getting the most out of the platform.
Need Help Before You Cancel?
If something isn't working the way you expected, or you're feeling stuck, we're here to help. Many common concerns can be resolved quickly, such as:
Setting up your funnels, automations or client portal
Connecting your domain or email settings
Understanding how features work together
Simplifying your setup so it feels more manageable
Our support team can guide you through this or even assist with setup where needed. If you'd like support before cancelling, simply reach out via the chat widget or email us and we'll help you find a solution.
How to Cancel Your Subscription
If you would still like to proceed, you can cancel your subscription directly from your account.
Go to Settings
Select Billing
Locate your active subscription
Click Cancel Subscription
Follow the prompts to confirm your cancellation
Once cancelled, your subscription will remain active until the end of your current billing period.
Important Things to Know
Your account will remain accessible until the end of your billing cycle
After cancellation, access to your account and data may be removed
Any active automations, funnels or services will stop once your account is no longer active
If you're unsure about anything before cancelling, we recommend reaching out so we can help you make the best decision for your business.