If your domain isn't connecting to Alvéya properly, one of the causes below is almost always the culprit. Work through them in order — the first two account for most connection issues.
1. Incompatible DNS Setup (Most Common)
Duplicate Records: You cannot have multiple A Records or CNAME records for the same subdomain.
Conflict with Existing Site: If your domain is currently pointed to another host (Wix, Kajabi, etc.), those old records can conflict with Alvéya.
Fix: Remove old A Records or CNAME records at your DNS provider (GoDaddy, Namecheap, etc.) and only keep the ones provided by Alvéya.
2. DNS Propagation Delays
DNS changes can take up to 24–48 hours to propagate globally.
Fix: Wait 24 hours, or use a tool like DNSChecker.org to see if your domain is properly pointing to the address provided in Alvéya.
3. Root Domain vs. Subdomain Issues
Using the root domain (e.g. example.com) instead of a subdomain (e.g. go.example.com or www.example.com) can cause issues.
Fix: It is recommended to use a subdomain for best performance.
4. Non-Supported Domain Providers
Some registrars (e.g. restricted versions of Wix or Squarespace) do not allow the necessary DNS flexibility required by Alvéya.
Fix: Use Cloudflare, GoDaddy, or another full-featured DNS provider, which are known to be fully supported.
5. Domain Already in Use
A domain can only be connected to one Alvéya account at a time.
Fix: Check if the domain is already attached to another Alvéya account.
6. SSL Configuration Errors
If your domain shows a "Not Private" or "SSL Error", it's likely the SSL certificate hasn't been issued yet, or there is a DNS conflict.
Fix: Ensure your DNS is set to only one record type (either A or CNAME) and wait for the SSL to auto-generate (up to 24–48 hours).
Recommended Troubleshooting Steps
Use Cloudflare: Transfer your DNS management to Cloudflare for the fastest and most reliable setup.
Verify via Domain Connect: If you use a major provider (GoDaddy, Cloudflare), use the automatic "Authorize" feature in Alvéya to avoid manual errors.
Use In-App Support: Use the "Troubleshoot This Issue" link in the Alvéya domain settings if the system detects a conflict.